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FAQs

1) What is the difference between Active650 sleeves and conventional supports?

The difference between Active650 sleeves and others

Most supports are made from material with very limited stretch which is why they slip and roll down or are stiff and restrictive and often need Velcro straps to fit.

Our material is a high stretch fabric, which is shaped to contour to the body: fitting comfortably to provide superior cushioning and support.

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2) How do I wash the support?

Active650 sleeve washing instructions

Hand or machine wash in warm water and allow to dry naturally, laid flat.

As the fabric is a closed cell material and does not soak water up, you only need to wash the surface and it dries very quickly.

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3) Will it slip or roll down?

Active650 Knee Sleeve for everyday wear

We have had a huge amount of positive feedback from people who tell us that the supports stay in place. Whilst we can't guarantee that a support will not slip we are certainly very confident that, of all the supports available on the market, our supports are the least likely to slip or roll down.

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4) Will my muscles weaken if I wear a support?

Active650 supports will not weaken muscles

Whilst conventional supports that 'brace', and restrict movement can lead to your muscles switching off and becoming reliant on the supports, the ACTIVE650 supports will not cause this. Our fabric will stretch to accommodate all ranges of movement and will not cause any restriction. This means that you can continue to exercise and strengthen your muscles whilst benefiting from the support.

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5) Will it work for me?

Supports from Active650 are the best and most likely to be effective

We stress that our supports are not a miracle cure - they will not make cartilage grow back or reverse the degeneration of arthritis. However, we know that the supports help to cushion the area and reduce the irritation and aggravation on the site of injury. They also warm the area, which increases bloodflow and improves mobility. These benefits add up and can make a big difference when it comes to pain reduction, mobility and a return to normal activity.

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6) How do I know what size to order?

How to measure for Active650 sleeves and supports

There are measuring instructions for each of our products on the relevant pages of our website, or for measurement details for all products you can click here. If you scroll through the product images you will find a picture that demonstrates where to measure. Once you have your measurement, choose the size from the first menu and then the color from the second menu.

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7) What if my measurement is on the borderline between sizes?

Fitting instructions for Active650Measurement instructions for Active650

Whilst there is plenty of overlap between sizes we normally recommend that if you measure on the borderline between sizes you opt for the larger of the two sizes. If, once you try the sleeve on, you feel that it is not the correct size you can return it to us for an exchange.

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8) Can I sleep in the support? 

Can I wear my Active650 at night

Whilst the supports have been designed to provide maximum benefit when the wearer is active, we have had increasing amounts of feedback from people who wear and benefit from the supports while they are sleeping.  

There is no set length of time to wear your support for and our rule of thumb is to wear it for as long as you are gaining benefit from it.

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9) How long will the parcel take to arrive?

Postage and delivery for Active650 US

We use a USPS delivery service and we aim to get your sleeve to you as quickly as possible.  If you haven't received your parcel in 7 days please contact us.

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10) Can I return the support?

Returns instructions for Active650 US

Our returns policy can be found here.

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